Talk about honesty and integrity! I recently brought my wife’s vehicle into G & M Auto Repair. We were experiencing a huge loss in power, as well as a knocking sound coming from underneath the hood. Not good. After running a diagnostic on the vehicle, G & M Auto Repair confirmed our worst fear…the engine needed to be replaced. Here is the killer: Instead of charging us what would have easily been thousands of dollars, they explained to me that our vehicle’s engine was still covered under the manufacturer’s warranty. Given the fact that we had well over 130,000 miles on the car, I did not think this was possible. The representative went on to tell me that, due to a manufacturing issue, the manufacturer extended the warranty on the engine to 120,000 miles. I was still outside of this range, but G & M advised me to contact the dealership to see if they would make an exception. As I write this today, we are in a rental car (fully paid for by the dealership) while a brand-new engine is being installed in our vehicle. ALL FREE OF CHARGE! These guys not only went above and beyond—in regard to finding the issue—but they went several steps further by checking recalls, bulletins, and other pertinent information about our particular make and model. They knew that they would not make any money if they advised us of the outstanding bulletin about our vehicle, but they did it anyway. I originally went to G & M Auto Repair because of their star rating on Google. As with any rating system, part of me always wonders about the legitimacy of reviews, especially when a business has such a high rating. I’m glad I relied on the stars on this one. I’m just surprised G & M is not a full 5 stars (they were 4.8 at the time of this post). Thanks guys! If everyone did business like you do, there would not be a need for a rating system. You are truly amazing!
Hi Anthony, Thank you for taking the time to review us. We take pride in providing the best for our customers and I'm glad we were able to guide you in the right direction. We look forward to seeing you in the future. The Team at G&M
- G & M Auto Repair