On the afternoon of December 23rd, I was on the 405 heading into The Valley from the top of Sepulveda Pass. As I braked to reduce my speed on the downgrade, I heard a loud grinding noise and felt a vibration in the steering wheel. I immediately called G & M, explained what I was experiencing to Richard, and he said bring the car in. Oh sorry, Richard runs the joint. Keep in mind that this was 2 days before Christmas, and the shop was closing in a couple of hours. Always smiling, upbeat, and professional, Richard greeted me when I got there and pulled the car into one of the service bays. Fernando, one of the very experienced, talented service technicians, diagnosed that the rotors were the problem. While I waited, he machined the rotors to perfection. As I drove home, the brakes worked great! Most recently, this past Thursday I noticed that my right front headlight was out. I called and asked Richard if I could bring the car in Friday (yesterday) morning to replace it. He energetically said, "Of course! I open at 8." I got there just as the doors were rolling up. Again, with an enthusiastic hello, Richard and I chatted briefly about the fact we both love our Toyotas --I have a Prius V, and Richard with a Prius C. We agreed we'll probably keep our cars forever. Shortly thereafter, Toti (another very experienced, talented service technician) headed to my car and replaced the headlight lamp. I was in and out in 12 minutes! If you live in the Santa Clarita Valley...no, forget that. If you live in California, this is the shop to bring your car for service. With good prices and skilled, friendly, honest people, why would you go anywhere else?